Read What People are Saying about Us!
My wife and I have been taking our vehicles to Mastertech Auto for the past three years now. We've been very happy with the service that they provide. They make it easy to work around our busy schedules for our vehicle maintenance and often will accommodate us in a walk-in fashion. They always greet us with a smile and they know us by our first names. There really is a family feel when you do business with them. Stan and his mechanics certainly do very good mechanical work, but more importantly, I know that the recommendations that they make to me are honest and that they are really looking out for us and trying to keep our vehicles running well for the future. I really think that the friendly, honest, and flexible nature with which they do business at Mastertech Auto makes it an easy decision for us to recommend them to any of our friends or family.
Jim and Angela Perry
I am a regular customer of Mastertech Auto for my company truck and also for my personal vehicles, I can't say enough about how great they have been. I rely on my truck for work and start my day at 4 a.m. I rack up a lot of miles and every time I need it serviced, they always come through above and beyond what is expected. I had some work done just recently that required it as always, to be ready for Monday morning. They were swamped with work! I didn't expect anything special as I know schedules get moved with the demand of the work load. However, Stan was in the garage on Sunday morning just so it would be ready for me. This is unheard of in today's world! I just wanted to drop a line and tell everyone that they are the best you could ever ask for in a repair shop. Hats off to the honesty and integrity of Stan, Kathe, Brad and Dave for always doing the best and for being such a pleasant experience do deal with. Thanks for everything.
Thru all the years of having vehicles serviced I have never been treated as well as the people at MasterTech have treated me. From the first day I called to talk to them about an issue with one of my cars, they have treated me with the utmost respect and professionalism. They truly care about you as a customer and as a person. They follow up with you and keep you updated on the progress of repairs and they do not give up when faced with a car that has multiple issues that need to be diagnosed and resolved. These people have exceeded my expectations in every aspect of the business. They work with customers to come up with solutions and are flexible with schedules. They are a locally owned and operated business and set the highest standard for customer service. These people know what they are doing and they do it better than any of their competition! I highly recommend them to anyone and will not take my cars anywhere else to be serviced. For those of you with German cars, this is the place to go.
My husband and I started taking our cars to Mastertech Automotive on South Queen Street initially because of their convenient location. We are now regular customers because of their excellent service, welcoming staff, convenient scheduling, and more-than-reasonable prices. Stan Reip, (owner and mechanic for Mastertech), as well as the rest of the staff, go out of their way to personally discuss any problems or concerns we have with our vehicles and take the time to clearly explain what needs to be done. Kathe Reip, (whose duties extend well beyond those of a receptionist), made us feel right at home from the start. Her friendly smile and good humor turns something we use to dread into what is now actually a pleasant experience.
We have recommended Mastertech Automotive to all of our friends knowing that like us, they won't be disappointed.
Melissa and Steven Groetz
An honest and accurate mechanic! How refreshing! Stan and his team will fix what's wrong (for a fair price), advise about optional additional repairs (without forcing it down your throat) and do so in a fast and friendly fashion. I have already recommended them to my friends on several occasions.
In the auto repair industry most of the companies lack any type of customer service. MasterTech is a refreshing change. We have been lucky to have MasterTech for our vehicles. Many times you have come to our rescue and were able to work with us on the best options for us. So many companies now have poor customer service, it is great to find a company that cares and does the right thing. You will have my business for a long time to come. Thank you Stan, Kathe and Dave for everything!
I was always a loyal customer of a large dealership. After they were sold to Apple, they lost their personal touch and we felt like we became just a number.
We saw that a new shop opened in our area, so we thought that we would give them a try. We took our cars into MasterTech for the first time and we were very pleased with the service. We were treated like friends and they were very honest and explained or suggested what needed to be done to our vehicle. Stan and his whole staff are GREAT!! Thank you, MasterTech for your old fashion values.
Scott & Ruth Failor
From my first experience at MasterTech to present, I have come to appreciate the personalized service and reliable work that are a hallmark of this business. I trust Stan and his crew to take great care of my vehicle and they do so at a fair price. The front staff is cordial and the valet service is a great luxury. I have recommended MasterTech Auto to family and friends and intend to continue to consult them first for all my auto service needs.
Wonderful, honest mechanic. Kathy and Stan at MasterTech have been more than mechanics to us. They have cared for us personally. One afternoon I slid in an unexpected snow storm that left my control arm bent. With my 3 small children, I went into MasterTech, where we get our inspections, and asked if they could take a look at the van. They kept us warm and got me set up so I could get home safely. The van was fixed within a couple of days and at a reasonable price. On another day, I came out of daycare and my kids noticed a flat tire. It was cold and raining. Again, they took us in and repaired my tire on short notice so that I could travel safely with the kids.
I highly recommend MasterTech and continue to send my friends their way. It's the personal touch and reasonable prices that keeps me going back.
MasterTech has been very good to us since we have moved into the area. Stan, Kathe and Dave offer good prices and service. MasterTech goes well beyond what's expected. They are full service start to finish. MasterTech offers a small town feel, which is refreshing in today's busy world.
Jason & Allegra Woodall
Kathe & Stan. Thanks for the service that you provide. To feel comfortable getting automotive advice is something that I value highly and feel as if I always receive from you. Even my 23 year old son said recently that you had helped him with some tires and he felt as if you cared about him and the decision that he made.
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